GUESTS SERVICES

Care You Can Rely On

Bright bedroom with large window showing green trees, two white chairs, a round side table, a floor lamp, a bed with rolled towels, and window shutters.
A blank white background with no visible objects or details.

At Your Space Taupō, our small, local team is here to make your stay feel effortless from start to finish. We combine professional systems with genuine care, so you can relax, settle in, and enjoy everything Taupō has to offer.

From pre-arrival information to on-call support during your stay, we’re here when you need us — and quietly working behind the scenes when you don’t.

Every stay includes:

  • Clear, timely communication

  • Pre-arrival details to familiarise you with your property

  • On-call guest support (8am–8pm daily)

  • A digital property compendium with important house information and FAQs

  • Emergency contact information

  • Interactive maps and arrival guidance

  • Local recommendations for attractions, cafés, and restaurants

Your space. Thoughtfully prepared. Professionally supported.

Contact Us

Additional Services for Taupō Luxury Retreats Guests

Guests staying at Taupō Luxury Retreats properties enjoy access to an enhanced range of additional services, designed to complement the privacy, comfort, and exclusivity of these exceptional homes.

Available by prior arrangement (subject to availability and additional fees):

  • Icon of a symbol inside a 3D cube-like shape with rounded corners, resembling a Schrödinger's cat or a similar abstract figure.

    Private chefs and bespoke in-villa dining

  • Icon of a house with a food item inside, surrounded by an open hexagon outline.

    Personal meet and greet services

  • Icon representing a microchip or integrated circuit surrounded by a shield or frame.

    Private transfers by luxury vehicle or helicopter

  • Icon of a jar of peanut butter with a green lid, surrounded by eight green lines forming an octagon shape.

    Celebration hampers and tailored welcome packages

  • A stylized graphic of a black hexagon with a dark teal circle in the center, surrounded by a teal icon of a house or building outline.

    In-house massages and wellness treatments

  • An abstract logo with a black background, featuring a person's head silhouette inside a hexagonal shape surrounded by a teal geometric outline.

    Restaurant recommendations and reservation assistance

  • Icon of a black pepper surrounded by a hexagon-shaped border with three lines at the top, left, and right, suggesting a focus on spice or seasoning.

    Late check-in and late check-out requests

  • Icon of a lab flask with a hexagonal outline, surrounded by a hexagon shape, representing science or chemistry.

    Cots and portacots for families travelling with young children

  • A stylized logo featuring a three-dimensional hexagon shape with a small, rounded, abstract element in the center. The entire design is in shades of dark teal and black.

    Pre-arrival villa provisioning, tailored to your preferences

Carefully curated by Your Space Taupō, these services allow luxury retreat guests to further personalise their stay while enjoying the same professional support and care across our entire portfolio.